Frequently Asked Questions

HOW DO I GET A QUOTE?

HOW CAN I TRANSFER MY FILES TO YOU?

There are a few ways to send us your publication files. Our preferred method is for them to be sent through our FTP site but you can also email them or bring physical media to us (CD/DVD/Flash Drive). For more information about our FTP or other methods discussed, call us at 919-894-4170.

WHAT FILE TYPES DO YOU ACCEPT?

Distilled PDF's are the preferred file type.

WHAT SHOULD I NAME MY FILES?

Our plating program requires a particular naming convention.

NIR022814001.pdf

This name includes a three-letter publication code (which we will provide you), the publication date in numeric form and a 3-digit page number (001, 002, etc).

CAN YOU EDIT THE FILE I SEND YOU?

After receiving your PDF's we can edit them. Depending on the amount of compression we can slightly change positioning of elements (to prevent image-area clipping). Editing for type depends on whether we have the fonts available on our system and whether fonts were embedded properly into the PDF. Images can be edited fully in Photoshop straight from the PDF.

DO YOU PROOF THE FILES BEFORE PRINTING?

When we receive your files, our prepress technician looks through each page to ensure you'll get the best quality print. We look for color output problems, low image quality, unlinked files, visual glitches or anything else that seems out of the ordinary. It we see something that we can't fix, we'll then call or email you to figure out how we should move forward.